Terms & Conditions

Payment

All prices shown are inclusive of UK VAT.  Payment can be made using all major credit and debit cards or PayPal.  If you would like to pay by BACS or cheque, please contact us for details.

Store Returns

Purchases made in-store can be returned for an exchange or gift card within 14 days of purchase, as long as goods are unused and in original packaging and with a valid proof of purchase.  As a small business we cannot provide refunds for non-faulty goods.

Faulty items will be refunded in full when returned within a reasonable period along with a valid proof of purchase. Items must be returned to the store and regretfully The Perfect Home Company cannot cover the cost of returning the item from customers who are not local to Stow-on-the-Wold.

Website Returns

If for any reason your order does not fulfil your expectations, you may return it to us within 7 days of receipt. We will offer you an exchange or a refund provided that the items are returned to us complete, in perfect condition, clearly unused, unwashed, and in their original packaging. We cannot offer an exchange or refund if this is not the case.

For all returns purchased online, except where the goods are faulty, you are required to arrange and pay for the return of the items. Please state why you are returning them, and whether you want a refund or an exchange. Please repack the items very carefully and send them back to us: 9 Talbot Court, The Square, Stow-on-the-Wold GL54 1BQ.

We cannot refund delivery charges.

The Perfect Home Company cannot be responsible for parcels lost in transit. We strongly recommend that you obtain proof of posting when making a return.

Product Descriptions

Whilst we take every possible care to ensure that product descriptions and measurements on our website are correct, specifications are intended to give a general description and there may be slight variations in finish and colour due to either the hand-made nature of the item, the photographic process or computer software.

If the price or description is obviously in error, we reserve the right to limit The Perfect Home Company's liability to the return of the money the customer has paid.